|Provide 24-hour hotline service||Provide 24-hour email service|
| Dear Customer: |
Thank you for using our products.
The quality policy we follow is: "Product leadership is our eternal goal, customer satisfaction is our unremitting pursuit, and quality service is our best commitment."
To this end, we make the following commitments:
|☆ Quality Policy|
|Create outstanding service enterprises; create customer satisfaction products; establish domestic well-known brands.|
|☆ Quality target|
| Implement GB / T9001-2000 standard, establish and maintain and continuously improve the quality management system; |
The passing rate of vehicle inspection once is ≥92%, and it will increase by more than 1% every year within three years;
100% passing rate of the finished vehicle;
Customer satisfaction is ≥90%, increasing by more than 1% every year within three years.
|☆ Quality Commitment|
|The company is 100% responsible for the product; the service makes the customer 100% satisfied.|
|☆ Warranty scope|
| I. Training staff: |
1. Our factory arranges collective training for senior engineers to learn theory and practice;
2. Meet the technical requirements of the factory after theoretical study and practical operation;
First, master the basic theory, performance and functions of special vehicles;
Second, can be skilled in operation according to the program;
Third, it can eliminate general technical problems.
Second, maintenance branches. location. Technical strength. contact details:
1. Branches: "Dongfeng No. 2 Technical Service Station";
2. Location: Province. Ground. city. Counties
3, technical strength: according to the unified requirements of the second engineer to achieve the "engineer" level.
Third, free maintenance programs and deadlines
1. Track service time: lifetime;
2. From the date of delivery to the customer, within the normal range of use, free repair within 10,000 kilometers or one year (excluding wearing parts and electrical parts), for more than one year, only the parts fee will be charged;
3. Service arrival time: within the province, it will arrive within 24 hours; in other areas, personnel will be dispatched within 24 hours;
4. During the annual flood control, the engineers and technicians will visit regularly or irregularly to eliminate the faults in a timely manner, and actively prevent the faults.
Fourth, after the free period accessories supply price method
1. Method: Uniform supply at the local Dongfeng Technical Service Station of No. 2 Automobile, and direct delivery from the factory according to user requirements;
2. Only the cost of accessories is charged, no other costs are added.
5. The product chassis is faulty. Please repair it at the nearest service station according to the chassis manufacturer.
The company has been committed to exploring the domestic and international markets. Its products are popular in the three provinces of Northeast China, North China and North and South of the Yangtze River, and enjoy a high reputation. Thailand, Congo, India, Malaysia and many other Asia-Pacific countries and regions.